A) designing efficient layouts. B) providing meals. C) receiving ingredients. D) preparing effective employee schedules. E) all of the above. Answer: E | At Hard Rock Café, tasks that reflect operations or operations management include: |
) preparing employee schedules. | An operations task performed at Hard Rock Café is: |
) to all firms, whether manufacturing or service. | Operations management is applicable: |
Operations Management | ________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs |
marketing, production/operations, and finance/accounting | Which of the following are the primary functions of all organizations? |
W. Edwards Deming | Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? |
auditing | Which of the following would NOT be an operations function in a commercial bank? |
generating the demand for the organization’s products or services. | The marketing function’s main concern is with: |
crew scheduling | Which of the following tasks within an airline company are related to operations? |
finance/accounting | Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services. |
supply chain | What is a global network of organizations and activities that supply a firm with goods and services? |
instant communication | Which of the following fosters specialization and worldwide supply chains? |
supply chains | Competition in the 21st century is no longer between companies; it is between ________. |
studying how people organize themselves for productive enterprise and learning about a costly part of the enterprise. | Reasons to study operations management include: |
A) how people organize themselves for productive enterprise. B) how goods and services are produced. C) what operations managers do. D) a costly part of the enterprise. E) all of the above. Answer: E | Reasons to study operations management include learning about: |
) plan, organize, staff, lead, and control | What are the five elements in the management process? |
pricing | Which of the following is NOT an element of the management process? |
the identification of customers’ wants and needs. | An operations manager is NOT likely to be involved in: |
creating the company income statement. | All of the following decisions fall within the scope of operations management EXCEPT for: |
A) layout strategy. B) maintenance. C) process and capacity design. D) managing quality. E) all of the above. Answer: E | The 10 strategic operations management decisions include: |
mass customization | Which of the following is NOT one of the 10 strategic operations management decisions? |
pricing | Which of the following is one of the 10 strategic operations management decisions? |
A) inventory requirements B) capacity needs C) personnel levels D) technology E) All of the above influence layout decisions. Answer: E | Which of the following influences layout design? |
price | Which of the following is NOT a strategic operations management decision? |
statistical quality control. | Walter Shewhart is listed among the important people of operations management because of his contributions to: |
1920s; statistical sampling | Walter Shewhart, in the ________, provided the foundations for ________ in operations management. |
nineteenth century; interchangeable parts | Eli Whitney, in the ________, provided the foundations for ________ in operations management. |
Eli Whitney | Who was the person most responsible for popularizing interchangeable parts in manufacturing? |
Frederick W. Taylor. | The "Father of Scientific Management" is: |
assembly line operations. | Henry Ford is noted for his contributions to: |
W. Edwards Deming | Who among the following is associated with contributions to quality control in operations management? |
A) chemistry and physics B) industrial engineering and management science C) biology and anatomy D) information technology E) all of the above Answer: E | The field of operations management is shaped by advances in which of the following fields? |
The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. | Which of the following statements is TRUE? |
Charles Sorensen | Henry Ford and ________ are credited with the development of the moving assembly line. |
counseling | Which of the following is the best example of a pure service? |
86% | The service sector makes up approximately what percentage of all jobs in the United States? |
Tangible goods are generally produced and consumed simultaneously; services are not. | Which is NOT true regarding differences between goods and services? |
Goods tend to have higher customer interaction than services. | Which is NOT true regarding differences between goods and services? |
elementary education | Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual’s needs? |
easy to store | Which of the following is NOT a typical service attribute? |
production and consumption occur simultaneously | Which of the following attributes is most typical of a service? |
Both have quality standards. | Which of the following is a similarity between goods and services? |
pure service | When a tangible component is not included in a service, such as with counseling, it is called a(n) ________. |
20% | Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? |
12 covers/hr. | A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is: |
the fact that precise units of measure are often unavailable. | Productivity measurement is complicated by: |
multifactor productivity. | The total of all outputs produced by the transformation process divided by the total of the inputs is: |
management | Which productivity variable has the greatest potential to increase productivity? |
decreasing inputs while holding outputs steady. | Productivity can be improved by: |
management; over one-half | The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase. |
management | The factor responsible for the largest portion of productivity increase in the United States is: |
Service operations are typically capital intensive. | Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector? |
labor, capital, and management. | Three commonly used productivity variables are: |
services usually are labor-intensive. | The service sector has lower productivity improvements than the manufacturing sector because: |
A) often difficult to automate. B) typically labor-intensive. C) frequently processed individually. D) often an intellectual task performed by professionals. E) All of the above make service productivity more difficult. Answer: E | Productivity tends to be more difficult to improve in the service sector because the work is: |
between 8 and 9 hours | A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts? |