________ are formally defined, standardized procedures that involve day-to-day operations.

You are watching: ________ are formally defined, standardized processes that involve day-to-day operations.

Structured processes

Which of the following is an instance of a structured process?

purchasing the best amount of raw materials

________ are functional, informal, and also adaptive processes that typically involve strategic and also much less certain managerial decisions and activities.

Dynamic processes

Which of the complying with is an example of a dynamic process?

Nike offers Facebook and Twitter to geneprice buzz around its new line of running shoes.

Which of the adhering to is a characteristic of dynamic processes?

They are adaptive procedures that change framework rapidly and also conveniently.

Which of the adhering to service processes is regarded sales and also marketing?

lead tracking

Which of the following service procedures is concerned operations?

finished-items inventory management

Which of the complying with business procedures is related to manufacturing?

planning and scheduling

Which of the following organization procedures is concerned customer service?

account tracking

Which of the complying with organization processes is pertained to humale resources?


Which of the following information systems minimizes data duplication among departments?

enterpincrease information systems

Which of the adhering to statements is true about departpsychological indevelopment systems?

They assistance 10 to 100 users.

________ processes expectancy an organization and assistance activities in multiple departments.

Structured enterprise

Which of the adhering to statements around enterprise information devices is true?

They are exceptionally hard to change

The indevelopment device that a restaurant supplies to order offers and ingredients from its companies is an example of a(n) ________.

interenterpclimb indevelopment system

Which of the following statements about a structured interenterprise indevelopment device is true?

Its actions are formalized and also the difficulty remedies impact multiple establishments.

________ is an instance of an interenterpincrease indevelopment mechanism.


The two dimensions of procedure high quality are ________.

effectiveness and also effectiveness

________ is a meacertain of the proportion of procedure outputs to inputs.

Process efficiency

Process ________ is a measure of just how well a procedure achieves business strategy.


Indevelopment devices enhance procedure top quality by ________.

controlling procedure flow

Which of the adhering to problems exists as soon as data are isolated in separated information systems?

indevelopment silo

Indevelopment silos are likewise referred to as ________.

islands of automation

Indevelopment silos are not a trouble till they start to ________.

usage and also store information around the exact same entities

________ is the task of changing and making service processes to take advantage of brand-new indevelopment systems.

Firm process reengineering

________ are predesigned actions for utilizing software program products

Inherent processes

________ is a suite of applications, a database, and also a collection of natural procedures for managing all the interactions with the customer, from lead generation to customer company.

Customer relationship management

In which phase of the customer life cycle are messages sent to the targain sector to entice customer prospects?


Which phase of the customer life cycle concentrates on increasing the value of existing customers by marketing them more product?

partnership management

In which phase of the customer life cycle execute procedures categorize customers according to value and attempt to win back high-value customers?


________ is a suite of applications dubbed modules, a database, and also a set of natural procedures for consolidating service operations into a single, constant, computing platcreate.

Enterprise resource planning

The primary function of an ERP device is ________.


Enterprise application integration is ________.

a suite of software application applications that web links existing devices by providing layers of software application that attach applications together

Which of the complying with statements is true of enterpincrease application integration?

It connects system "islands" through a new layer of software program.

The major benefit of enterprise application integration is that it ________.

enables institutions to use existing applications

An ERP solution does not encompass ________.

a company’s operational data

A(n) ________ is a computer regimen stored within a database that runs to store the database consistent as soon as particular conditions arise.


A stored procedure is a ________.

computer program stored in a database that is supplied to enforce service rules

The inherent procedures defined in an ERP solution are well-known as ________.

process blueprints

ERP merchants train an organization’s employees, dubbed Super Users, to end up being in-residence ERP trainers, in training sessions called ________.

train the trainer

ERP training falls right into 2 broad categories, one of which is training on exactly how to use the ERP application software application. Which of the adhering to tasks is a part of this category?

measures for utilizing the ERP applications to achieve the tasks in processes

To minimize the extensive work-related that demands to be done to customize an ERP application to a specific customer, ERP merchants administer ________.

industry-particular solutions

Who are the peak 2 ERP vendors?

Oracle and also SAP

The four major ERP products of ________ are AX, Nav, GP, and also Solomon.

Microsoft Dynamics

ERP merchant Infor acquired which of the following ERP products?


Which ERP merchant got PeopleSoft and Siebel?


When implementing brand-new enterpclimb devices, normally the just solution for refixing process worries and also offering enterpclimb procedure administration is ________.

occurring committees and also steering groups

________ is a significant job when implementing enterprise systems.

Space identification

Which of the complying with is an efficient technique to get rid of employee resistance when implementing new enterpclimb systems?

training employees on the effective use of the brand-new system

________ refers to a person’s belief that he or she have the right to be effective at his or her job.


Which of the complying with is a design ideology in which tasks are organized right into modules of usability that are requested and also delivered over the Internet using standards?

service-oriented architecture

In SOA terminology, what does it intend if the production of a service is said to be encapsulated

The methodology and also area of the company is private.

A(n) ________ is an encapsulated software service offered over the Web using typical protocols.

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Net service

A business provider creates a company summary, which papers just how to usage a organization, and publishes that summary using a standardized language called ________.