________ are formally defined, standardized procedures that involve day-to-day operations. | Structured processes |
Which of the following is an instance of a structured process? | purchasing the best amount of raw materials |
________ are functional, informal, and also adaptive processes that typically involve strategic and also much less certain managerial decisions and activities. | Dynamic processes |
Which of the complying with is an example of a dynamic process? | Nike offers Facebook and Twitter to geneprice buzz around its new line of running shoes. |
Which of the adhering to is a characteristic of dynamic processes? | They are adaptive procedures that change framework rapidly and also conveniently. |
Which of the adhering to service processes is regarded sales and also marketing? | lead tracking |
Which of the following service procedures is concerned operations? | finished-items inventory management |
Which of the complying with business procedures is related to manufacturing? | planning and scheduling |
Which of the following organization procedures is concerned customer service? | account tracking |
Which of the complying with organization processes is pertained to humale resources? | assessment |
Which of the following information systems minimizes data duplication among departments? | enterpincrease information systems |
Which of the adhering to statements is true about departpsychological indevelopment systems? | They assistance 10 to 100 users. |
________ processes expectancy an organization and assistance activities in multiple departments. | Structured enterprise |
Which of the adhering to statements around enterprise information devices is true? | They are exceptionally hard to change |
The indevelopment device that a restaurant supplies to order offers and ingredients from its companies is an example of a(n) ________. | interenterpclimb indevelopment system |
Which of the following statements about a structured interenterprise indevelopment device is true? | Its actions are formalized and also the difficulty remedies impact multiple establishments. |
________ is an instance of an interenterpincrease indevelopment mechanism. | PRIDE |
The two dimensions of procedure high quality are ________. | effectiveness and also effectiveness |
________ is a meacertain of the proportion of procedure outputs to inputs. | Process efficiency |
Process ________ is a measure of just how well a procedure achieves business strategy. | effectiveness |
Indevelopment devices enhance procedure top quality by ________. | controlling procedure flow |
Which of the adhering to problems exists as soon as data are isolated in separated information systems? | indevelopment silo |
Indevelopment silos are likewise referred to as ________. | islands of automation |
Indevelopment silos are not a trouble till they start to ________. | usage and also store information around the exact same entities |
________ is the task of changing and making service processes to take advantage of brand-new indevelopment systems. | Firm process reengineering |
________ are predesigned actions for utilizing software program products | Inherent processes |
________ is a suite of applications, a database, and also a collection of natural procedures for managing all the interactions with the customer, from lead generation to customer company. | Customer relationship management |
In which phase of the customer life cycle are messages sent to the targain sector to entice customer prospects? | marketing |
Which phase of the customer life cycle concentrates on increasing the value of existing customers by marketing them more product? | partnership management |
In which phase of the customer life cycle execute procedures categorize customers according to value and attempt to win back high-value customers? | loss/churn |
________ is a suite of applications dubbed modules, a database, and also a set of natural procedures for consolidating service operations into a single, constant, computing platcreate. | Enterprise resource planning |
The primary function of an ERP device is ________. | Integration |
Enterprise application integration is ________. | a suite of software application applications that web links existing devices by providing layers of software application that attach applications together |
Which of the complying with statements is true of enterpincrease application integration? | It connects system "islands" through a new layer of software program. |
The major benefit of enterprise application integration is that it ________. | enables institutions to use existing applications |
An ERP solution does not encompass ________. | a company’s operational data |
A(n) ________ is a computer regimen stored within a database that runs to store the database consistent as soon as particular conditions arise. | Trigger |
A stored procedure is a ________. | computer program stored in a database that is supplied to enforce service rules |
The inherent procedures defined in an ERP solution are well-known as ________. | process blueprints |
ERP merchants train an organization’s employees, dubbed Super Users, to end up being in-residence ERP trainers, in training sessions called ________. | train the trainer |
ERP training falls right into 2 broad categories, one of which is training on exactly how to use the ERP application software application. Which of the adhering to tasks is a part of this category? | measures for utilizing the ERP applications to achieve the tasks in processes |
To minimize the extensive work-related that demands to be done to customize an ERP application to a specific customer, ERP merchants administer ________. | industry-particular solutions |
Who are the peak 2 ERP vendors? | Oracle and also SAP |
The four major ERP products of ________ are AX, Nav, GP, and also Solomon. | Microsoft Dynamics |
ERP merchant Infor acquired which of the following ERP products? | Baan |
Which ERP merchant got PeopleSoft and Siebel? | Oracle |
When implementing brand-new enterpclimb devices, normally the just solution for refixing process worries and also offering enterpclimb procedure administration is ________. | occurring committees and also steering groups |
________ is a significant job when implementing enterprise systems. | Space identification |
Which of the complying with is an efficient technique to get rid of employee resistance when implementing new enterpclimb systems? | training employees on the effective use of the brand-new system |
________ refers to a person’s belief that he or she have the right to be effective at his or her job. | Self-efficacy |
Which of the complying with is a design ideology in which tasks are organized right into modules of usability that are requested and also delivered over the Internet using standards? | service-oriented architecture |
In SOA terminology, what does it intend if the production of a service is said to be encapsulated | The methodology and also area of the company is private. |
A(n) ________ is an encapsulated software service offered over the Web using typical protocols. | Net service |
A business provider creates a company summary, which papers just how to usage a organization, and publishes that summary using a standardized language called ________. |