Learning Objectives

Know the dimensions of the planning-organizing-leading-controlling (P-O-L-C) frame.Know the general inputs into each P-O-L-C dimension.

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A manager’s primary challenge is to resolve difficulties creatively. While drawing from a range of academic self-controls, and also to aid supervisors respond to the difficulty of creative difficulty addressing, values of monitoring have actually lengthy been categorized right into the four major features of planning, organizing, leading, and also managing (the P-O-L-C framework). The 4 functions, summarized in the P-O-L-C figure, are actually extremely incorporated once carried out in the day-to-day realities of running an organization. Therefore, you need to not gain caught up in trying to analyze and understand a finish, clear rationale for categorizing abilities and practices that create the totality of the P-O-L-C framework.

It is crucial to note that this framework is not without criticism. Specifically, these objections stem from the observation that the P-O-L-C functions can be appropriate but that they perform not accurately depict the day-to-day actions of actual managers (Mintzberg, 1973; Lamond, 2004). The typical day in the life of a manager at any type of level deserve to be fragmented and also hectic, with the constant risk of having priorities dictated by the legislation of the trivial many type of and also vital few (i.e., the 80/20 rule). However, the basic conclusion appears to be that the P-O-L-C functions of monitoring still administer a really beneficial way of classifying the tasks managers communicate in as they attempt to accomplish organizational purposes (Lamond, 2004).

Figure 1.7 The P-O-L-C Framework



Planning is the function of monitoring that involves establishing missions and also determining a course of action for achieving those goals. Planning requires that managers be conscious of eco-friendly conditions dealing with their company and also forecast future problems. It also calls for that supervisors be excellent decision machines.

Planning is a procedure consisting of several measures. The procedure begins via ecological scanning which simply suggests that planners need to be aware of the important contingencies encountering their company in terms of financial conditions, their competitors, and their customers. Planners have to then attempt to forecast future conditions. These forecasts form the basis for planning.

Planners should create goals, which are statements of what requirements to be achieved and also when. Planners have to then determine alternative courses of action for achieving missions. After evaluating the various options, planners should make decisions around the finest courses of action for achieving objectives. They must then formulate crucial steps and also ensure effective implementation of plans. Finally, planners must constantly evaluate the success of their plans and take corrective activity once important.

There are many kind of various kinds of plans and also planning.

Strategic planning entails analyzing competitive avenues and risks, and also the strengths and weaknesses of the organization, and also then determining how to place the organization to compete efficiently in their atmosphere. Strategic planning has actually a long time frame, frequently three years or even more. Strategic planning primarily contains the entire company and consists of formulation of objectives. Strategic planning is frequently based on the organization’s mission, which is its basic factor for existence. An organization’s height administration many often conducts strategic planning.

Tactical planning is intermediate-array (one to three years) planning that is designed to construct relatively concrete and also specific means to implement the strategic setup. Middle-level managers often connect in tactical planning.

Operational planning generally assumes the existence of organization-wide or subunit purposes and missions and specifies methods to attain them. Operational planning is short-variety (less than a year) planning that is designed to develop particular action actions that assistance the strategic and tactical plans.


Organizing is the feature of management that entails occurring an business structure and allocating human resources to encertain the accomplishment of objectives. The structure of the company is the framework within which initiative is coordinated. The structure is commonly represented by an company chart, which gives a graphic depiction of the chain of command also within an company. Decisions made about the structure of an company are primarily referred to as business style decisions.

Organizing likewise entails the architecture of individual work within the organization. Decisions need to be made around the duties and duties of individual work, and the manner in which the duties should be carried out. Decisions made about the nature of work within the company are generally referred to as “project design” decisions.

Organizing at the level of the company entails deciding how ideal to departmentalize, or cluster, work right into departments to coordinate initiative properly. Tright here are many various ways to departmentalize, including organizing by feature, product, geography, or customer. Many larger institutions use multiple approaches of departmentalization.

Organizing at the level of a particular task entails just how best to style individual jobs to the majority of properly use human sources. Traditionally, task style was based on values of department of labor and specialization, which assumed that the even more narrow the project content, the even more proficient the individual percreating the task can end up being. However before, endure has actually presented that it is feasible for tasks to end up being also narrowhead and also specialized. For example, just how would certainly you like to screw lids on jars sooner or later after one more, as you can have done many type of decades earlier if you functioned in agency that made and sold jellies and jams? When this happens, negative outcomes result, consisting of reduced task satisfactivity and organizational commitment, boosted absenteeism, and turnover.

Recently, many type of organizations have actually attempted to strike a balance in between the require for worker specialization and also the need for workers to have tasks that entail selection and also autonomy. Many tasks are currently designed based upon such principles as empowerment, job enrichment and teamwork. For instance, HUI Manufacturing, a tradition sheet steel fabricator, has done amethod with standard “departments” to emphasis on listening and responding to customer requirements. From company-wide meetings to team huddles, HUI employees recognize and also understand also their customers and also exactly how HUI can service them ideal (Huimfg, 2008).


Leading involves the social and informal sources of influence that you usage to inspire activity taken by others. If managers are effective leaders, their subordinates will certainly be enthusiastic around exerting initiative to achieve organizational goals.

The behavior scientific researches have made many contributions to knowledge this function of monitoring. Personality research and also researches of project attitudes carry out important information as to just how managers deserve to most effectively lead subordinates. For example, this research study tells us that to end up being effective at leading, managers need to first understand their subordinates’ characters, worths, attitudes, and eactivities.

Studies of impetus and also impetus concept carry out crucial indevelopment around the means in which workers can be energized to put forth productive effort. Studies of communication provide direction regarding exactly how managers can efficiently and also persuasively interact. Studies of management and leadership style provide information concerning questions, such as, “What provides a manager a good leader?” and also “In what instances are certain management layouts the majority of appropriate and effective?”

Figure 1.8


Quality control ensures that the organization delivers on its promises.

International Maize and also Wwarm Improvement Center – Maize seed top quality manage at tiny seed firm Bidasem – CC BY-NC-SA 2.0.


Controlling involves ensuring that performance does not deviate from requirements. Controlling consists of 3 actions, which incorporate (1) establishing performance standards, (2) comparing actual performance versus requirements, and also (3) taking corrective activity as soon as necessary. Performance criteria are frequently proclaimed in monetary terms such as revenue, prices, or revenues but may likewise be declared in other terms, such as devices created, number of defective commodities, or levels of quality or customer service.

The measurement of performance can be done in numerous means, depending upon the performance standards, consisting of financial statements, sales reports, manufacturing outcomes, customer satisfactivity, and formal performance appraisals. Managers at all levels interact in the managerial feature of regulating to some level.

The managerial function of managing should not be perplexed with manage in the behavioral or manipulative feeling. This feature does not indicate that supervisors need to attempt to regulate or to manipulate the personalities, worths, perspectives, or eactivities of their subordinates. Instead, this feature of monitoring involves the manager’s function in taking essential actions to ensure that the work activities of subordinates are continual via and contributing towards the success of organizational and departmental goals.

Effective regulating requires the presence of plans, considering that planning gives the vital performance standards or missions. Controlling likewise calls for a clear understanding of where responsibility for deviations from criteria lies. Two traditional manage methods are budacquire and also performance audits. An audit requires an examination and also confirmation of records and also supporting records. A budget audit offers information around wright here the company is through respect to what was planned or budgeted for, whereas a performance audit might attempt to determine whether the numbers reported are a reflection of actual performance. Although managing is often thought of in regards to financial criteria, managers must likewise regulate manufacturing and also operations processes, steps for distribution of solutions, compliance with firm plans, and many kind of various other activities within the company.

The management attributes of planning, organizing, leading, and controlling are extensively taken into consideration to be the best means of describing the manager’s task, and the ideal means to classify collected expertise around the research of management. Although there have actually been remarkable transforms in the atmosphere challenged by supervisors and also the devices offered by managers to perform their roles, managers still perdevelop these essential functions.

Key Takeaway

The principles of management deserve to be distilled down to four crucial attributes. These features are planning, organizing, leading, and managing. This P-O-L-C frame provides useful guidance into what the ideal job of a manager must look choose.


What are the administration features that make up the P-O-L-C framework?Are there any kind of objections of this framework?What function does planning serve?What function does arranging serve?What function does leading serve?What feature does managing serve?


Huimfg.com, http://www.huimfg.com/abouthui-yourteams.aspx (accessed October 15, 2008).

Lamond, D, “A Matter of Style: Reconciling Henri and also Henry,” Management Decision 42, no. 2 (2004): 330–56.

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Mintzberg, H. The Nature of Managerial Work (New York: Harper & Row, 1973); D. Lamond, “A Matter of Style: Reconciling Henri and also Henry,” Management Decision 42, no. 2 (2004): 330–56.