Cards Rerotate to Set Details
Definition | Term A service model defines just how a company produces, delivers, and sells a product or business to produce wealth. (True/False) | Definition | Term Indevelopment units consists of all the hardware and software program that a firm needs to usage in order to attain its organization goals. (True/False) | Definition | Term An extranet is a personal intranet extfinished to authorized customers exterior the organization. (True/False) | Definition | Term Indevelopment systems proficiency explains the behavioral approach to indevelopment systems, while computer system proficiency explains the technological method. (True/False) | Definition | Term The dimensions of indevelopment systems are world, institutions, and also information technology (True/False) | Definition | Term In order to understand also exactly how a certain organization firm uses indevelopment units, you should understand somepoint about the background and also society of the agency. (True/False) | Definition | Term Developing a brand-new product, fulfilling an order, or hiring a brand-new employee are all examples of business processes. (True/False) | Definition | Term Business procedures are those logically associated work for accomplishing tasks that have actually been formally encoded by an company. (True/False) | Definition | Term Employee mindsets about their work, employers, or modern technology deserve to have actually an effective result on their abilities to usage information devices productively. (True/False) | Definition | Term A network-related needs at least three computer systems and a mutual reresource. (True/False) | Definition | Term An IT facilities gives the platformon which the firm can construct its indevelopment devices. (True/False) | Definition | Term UPS"s use of Web-based devices that permit customers to embed UPS attributes, such as tracking and cost calculations, into their very own Web sites was an indevelopment devices solution offered to attain customer intimacy (True/False) | Definition | Term Identifying a problem contains agreeing that a difficulty exists. (True/False) | Definition | Term Political problem is an example of the world measurement of organization problems. (True/False) | Definition | Term As an outcome of brand-new public laws, accountants are beginning to perform more technical duties, such as auditing devices and netfunctions. (True/False) | Definition | Term IT managerial jobs are outsourced easily bereason of the global standards supplied by the Internet. (True/False) | Definition | Term An expertise of enterprise-wide devices for customer connection administration is one of the abilities appropriate to careers in marketing. (True/False) | Definition | Term Whereas marketing and financial careers have actually been transformed by the expansion in indevelopment systems, administration has-so far-stayed fairly uninfluenced. (True/False) | Definition | Term Tbelow are 2 types of outsourcing: offshore outsourcing and foreign outsourcing. (True/False) | Definition | Term As discussed in the chapter opening case, the Giants" new ticketing indevelopment systems is an effort to achieve which of the primary organization objectives? A) Customer and also supplier intimacy B) Improved decision making C) Operational excellence D) New products and also services | Definition B. Improved decision making | Term Journalist Thomas Friedman"s summary of the human being as "flat" referred to: A) the flattening of financial and cultural benefits of occurred nations. B) the use of the Internet and innovation for instantaneous interaction. C) the reduction in take a trip times and the ubiquity of worldwide exchange and also take a trip. D) the expansion of globalization. | Definition A. The flattening of financial and cultural benefits of developed countries | Term The 6 important business missions of indevelopment device investment include every one of the following except: A) competitive advantage. B) employee morale. C) improved decision making. D) survival. | Definition | Term The use of indevelopment devices bereason of need explains the service objective of: A) survival. B) improved organization techniques. C) competitive advantage. D) boosted flexibility | Definition | Term All of the complying with options describe means for a firm to accomplish a competitive advantage, except: A) creating a exceptional product and charging less than competitors. B) implementing indevelopment units to support much better administration decision making. C) garnering even more sales and also earnings than your rivals. D) making use of indevelopment systems to produce brand-new and popular products that your competitors cannot duplicate. | Definition B. implementing indevelopment systems to support much better management decision making | Term Verizon"s implementation of a Web-based digital dashboard to provide managers via real-time information, such as customer complaints, is an example of: A) enhanced versatility. B) enhanced decision making. C) enhanced effectiveness. D) customer and supplier intimacy. | Definition B. Imconfirmed decision making | Term The move of retail banking to usage ATMs after Citifinancial institution unveiled its initially ATMs illustprices the indevelopment mechanism service objective of: A) improved efficiency. B) customer and supplier intimacy. C) survival. D) competitive advantage. | Definition | Term An indevelopment system deserve to be characterized technically as a set of interassociated components that collect (or retrieve), procedure, store, and also distribute information to support: A) decision making and also regulate in an company. B) communications and also data circulation. C) supervisors analyzing the organization"s raw information. D) the development of new commodities and services | Definition A. decision making and control in an organization | Term The 3 tasks in an indevelopment system that develop the information establishments usage to manage operations are: A) information retrieval, study, and evaluation. B) input, output, and also feedearlier. C) input, handling, and output. D) information analysis, processing, and also feedback | Definition C. Input, handling, and also output | Term All of the complying with define the effects of globalization except: A) substantial decreases in operating costs. B) reduction of labor expenses with outsourcing. C) ability to find low-expense suppliers. D) rises in transactivity prices. | Definition D. boosts in transaction costs | Term The average variety of tickets marketed day-to-day online is an instance of: A) input. B) raw information. C) coherent indevelopment. D) output. | Definition C. systematic information | Term Output: A) is feedago that has actually been processed to produce coherent indevelopment. B) is indevelopment that is returned to appropriate members of the organization to aid them evaluate the input phase. C) transfers raw information to the civilization that will usage it or to the tasks for which it will certainly be provided. D) transfers processed indevelopment to the world that will usage it or to the tasks for which it will certainly be supplied. | Definition D. transfers processed indevelopment to the civilization that will certainly use it or to the tasks for which it will certainly be used | Term Converting raw information right into a much more meaningful develop is called: A) catching. B) handling. C) organizing. D) feedback. | Definition | Term An example of raw data from a national chain of automobile stores would certainly be: A) average of 13 Toyotas offered daily in Kentucky in 2007. B) 300 Toyota RAV4s sold in the time of fourth quarter 2007 in Kentucky. C) 1 Toyota RAV4 marketed January 7, 2008 in Louisville, Kentucky - $28000. D) yearly sales of Toyota RAV4s boosted 2.4 percent. | Definition C. 1 toyota RAV4 sold january 7,2008 in Louisville, Kentucky-$28,000 | Term Electronic computers and associated software application programs are the technical structure, the tools and also products, of: A) all service actions. B) indevelopment build-up. C) modern-day information units. D) all established countries. | Definition C. Modern indevelopment systems | Term The area that faces behavioral issues, as well as technical worries bordering the development, usage, and impact of indevelopment systems used by managers and employees in the firm, is called: A) indevelopment devices proficiency. B) information devices architecture. C) monitoring indevelopment systems. D) information modern technology framework. | Definition C. monitoring information systems | Term A hierarchy: A) outcomes in a clear-reduced department of labor. B) is written mostly of experts trained for various attributes. C) is a pyramid framework of climbing authority and also duty. D) is offered mostly in big organizations to specify task functions. | Definition C. is a pyramid framework of rising authority and also responsibility | Term In a hierarchical company, the top levels consist of: A) managerial and experienced workers. B) managerial, experienced, and also technological employees. C) professional and operational employees. D) managerial, professional, and also operational employees. | Definition B. managerial, experienced, and also technical workers | Term The fundamental collection of assumptions, worths, and means of doing things that has been welcomed by the majority of of a company"s members is dubbed its: A) society. B) environment. C) atmosphere. D) values. | Definition | Term All of the complying with have the right to be thought about managerial responsibilities except: A) making action plans to resolve organizational difficulties. B) creating brand-new assets and also solutions. C) creating new information systems. D) allocating humale sources to coordinate the work-related to be done. | Definition C. making new indevelopment systems | Term Documents monitoring innovation consists of: A) the physical hardware and media supplied by an company for storing information. B) the detailed, preprogrammed instructions that control and also coordinate the computer hardware components in an indevelopment system. C) the software governing the company of data on physical storage media. D) the hardware and also software offered to transport data. | Definition C. the software program governing the organization of information on physical storage media | Term A database that receives employee hand-operated input of customer names and addresses is riddled through errors and also you have been charged with rectifying the situation. In taking an organizational perspective of this trouble, you would certainly be considering: A) the ability levels of the employees inputting the data. B) the training offered to the employees inplacing the information. C) the kinds of reviews in place for picking information input personnel. D) the forms of automatic error checking provided by the input software. | Definition C. the types of reviews in place for picking information input personnel | Term Intranets: A) are based upon mainstructure modern technology. B) are multiple networks joined together. C) are commonly offered to interact via the business"s trusted sellers. D) usage Web technology for a personal company netjob-related. | Definition D. usage internet technology for a exclusive company network | Term The first action in the four-step design of company difficulty solving is: A) agreeing that a difficulty exists. B) identifying the problem. C) outlining the problem"s reasons. D) assigning the trouble to a problem solver. | Definition B. identifying the problem | Term Inenough database capacity is an example of the ________ measurement of company problems. A) technology B) organizational C) people D) management | Definition | Term Legal and regulatory compliance is an instance of the ________ measurement of company problems. A) management B) organizational C) people D) technology | Definition | Term You are a new manager at a plumbing supply manufacturer wbelow there is an unusually high number of returns for a brand-new aerator for a high-end faucet in production. In viewing the problem you identify that the primary cause is the imcorrectly designed die cast for the aerator. Which dimension of a organization trouble does this reflect? A) People B) Technology C) Management D) Organizational | Definition | Term Poor business procedures is an instance of the ________ measurement of service difficulties. A) management B) organizational C) people D) infrastructure | Definition | Term The owners of Speed-EZ, a brand-new bike messenger service, are concerned about just how they will regulate their messengers as soon as they have left the office. This is a company difficulty that falls right into the: A) monitoring measurement. B) people dimension. C) organizational measurement. D) modern technology dimension. | Definition | Term Flapjack Flats, a brand-new pancake chain, is having actually obstacle finding pancake chefs. This is a service problem that falls into the: A) management measurement. B) world measurement. C) organizational measurement. D) technological dimension. | Definition C. organizational dimension | Term In choosing the ideal solution for a service trouble, one of the the majority of important considerations is: A) readjust monitoring. B) existing resources and also abilities. C) employee training. D) outcome measurement | Definition B. existing sources and also skills | Term The final step in the four-action model of organization problem solving is: A) outcome. B) implementation. C) change monitoring. D) feedearlier. | Definition | Term Which of the complying with would certainly not be taken into consideration component of the implementation phase of trouble solving? A) Change management B) Purchasing hardware for an information devices solution C) Training an employee on brand-new units software D) Analyzing a selection of software application packperiods for implementing a brand-new organization process | Definition D. evaluating a selection of software packeras for implementing a brand-new service process | Term The failure of NASA"s initial solution to preventing the area shuttle shedding foam illustrates: A) the prominence of training employees on brand-new service processes. B) the should prepare for measuring outcomes of a company solution. C) the constant nature of difficulty fixing. D) the need to quickly adapt to new technical developments. | Definition C. the consistent nature of trouble solving | Term One of the most frequent errors in difficulty solving is: A) rushing to judgment. B) not being aware of individual restrictions. C) being too unconvinced. D) complying with a rote pattern of decision making. | Definition | Term A major criterion in deciding the a lot of essential perspectives of a business trouble is: A) implementation. B) change management. C) usefulness. D) business needs | Definition | Term Which of the following is an instance of a business using indevelopment systems to develop brand-new products and also services? A) Apple"s development of the iPod B) JC Penney"s indevelopment system that allows its contract manufacturers to watch what apparel have been offered and need to be replaced C) Toyota"s legendary TPS that has actually produced superlative efficiencies and allowed Toyota to come to be the world"s largest auto maker D) Verizon"s Web-based digital dashboard providing real-time company indevelopment for managers | Definition A. apple"s development of the ipod | Term An instance of a company making use of indevelopment units to achieve competitive benefit is: A) Apple"s production of the iPod. B) JC Penney"s indevelopment device that permits its contract manufacturers to view what clothing have actually been sold and also must be reinserted. C) Toyota"s legendary TPS that has produced superlative efficiencies and also permitted Toyota to become the world"s biggest auto maker. D) Verizon"s Web-based digital dashboard offering real-time agency information for managers. | Definition C. toyota"s legendary TPS that has actually developed superlative efficiencies and enabled toyota to come to be the world"s largest auto maker | Term An example of a service making use of information devices for customer and supplier intimacy is: A) Apple"s creation of the iPod. B) JC Penney"s indevelopment system that permits its contract manufacturers to watch what clothes have actually been sold and should be reput. C) Toyota"s legendary TPS that has actually produced superlative efficiencies and also enabled Toyota to end up being the world"s largest auto maker. D) Verizon"s Web-based digital dashboard offering real-time firm indevelopment for supervisors. | Definition B. JC Penney"s indevelopment system that enables its contract manufacturers to watch what garments have been marketed and have to be replaced | Term An indevelopment skill vital for an accounting major would be: A) an knowledge of online transaction and also reporting systems. B) an expertise of product management enterpclimb systems. C) an knowledge of supplier administration enterpincrease devices. D) an understanding of enterpclimb devices that boost leadership. | Definition A. an understnading of digital transactions and reporting systems | Term An indevelopment skill crucial for a marketing significant would be: A) an knowledge of online transactivity and also reporting devices. B) an understanding of product monitoring enterpincrease units. C) an expertise of supplier monitoring enterprise devices. D) an expertise of enterpincrease units that boost management. | Definition B. an expertise of product management enterpclimb systems | Term Consider an information device in a relocating firm that analyzes travel fads and also decides which routes are the many effective for eextremely van. The require for employees to follow actions to update this system through arrival and exit times would be considered a(n) ________ aspect of the system. A) organizational B) managerial C) people D) technology | Definition | Term What is the estimated growth price for information units managers" tasks with 2020? A) 15% B) -1% C) 45% D) 5% | Definition | Term To make sure they stock clothes that their customers will certainly purchase, a department keep implements a brand-new application that analyzes spending levels at their stores and also cross recommendations this information to popular clothing layouts. This is an example of making use of information systems to assistance a business strategy of: A) brand-new products, services, and service models. B) survival. C) customer and also supplier intimacy. D) boosted decision making. | Definition C. customer and supplier intimacy | Term Financial supervisors work directly with ________ to ensure investments in information devices aid accomplish corpoprice purposes. A) operations managers B) senior managers C) marketing managers D) audit managers | Definition | Term Operations administration, as a self-control, is straight pertinent to every one of the adhering to occupational categories except: A) industrial manufacturing managers. B) operations analysts. C) administrative service managers. D) financial managers. | Definition | Term Assume you work for a package shipment organization in a major metropolitan area and also that the business has been losing customers for several years. You have actually been asked to discover a solution to this trouble, maybe one which offers modern information technologies. What is the correct way to proceed? A) Look for remedies, evaluate the remedies, recognize the difficulty more plainly, and then implement the solution. B) Think about what services have the right to be implemented, look for solution designs, evaluate the deindications, and then implement the solution. C) Identify the trouble, style alternative services, pick the ideal solution, and then implement the solution. D) Design remedies, evaluate and recognize the troubles, choose the ideal solution, and also then implement the solution. | Definition C. indentify the problem, architecture alternative solutions, choose the best solution, and then implement the solution | Term Which of the adhering to statements is not true? A) The a lot of common and also effective offshore outsourcing projects involve manufacturing programming and system maintenance programming work-related, along with call facility job-related. B) Inflation in Indian weras for innovation job-related is leading to a respond to movement of tasks earlier to the United States. C) The fear that offshore outsourcing will alleviate demand also for new indevelopment mechanism hires in the UNITED STATE is mitigated by the truth that diminished IT expenditures results in boosted IT investments and the development of domestic work. D) The influence of domestic IT outsourcing has been incredibly disruptive to some regional locations of the U.S. | Definition D. the impact of residential IT outsourcing has actually been extremely disruptive to some regional areas of the US | Term The culture of UPS locations business to the customer among the company"s highest possible service missions, which is reflected in their use of indevelopment devices to enable customer tracking of their packeras. Based on your reading of Chapter 1, why is "culture" a crucial variable to consider when building indevelopment mechanism services to service problems? A) Culture is one facet that can be radically changed, not constantly for the better, by brand-new information units. B) Culture affects just how indevelopment system remedies are applied and offered. C) Culture is a cauldron of employee perspectives and also problems, which can be offered to enhance business processes. D) Culture is the driving force behind decision making and innovation. | Definition B. culture affects how information systems options are implemented and also used | Term Based on your reading of the case stating mobile handhelds in the workarea, PepsiCo"s tradition iPhone app to coordinate deliveries boosts which of the adhering to generic company objectives? A) New commodities, services, and company models B) Survival C) Improved decision making D) Customer and also supplier intimacy | Definition D. customer and also supplier intimacy | Term Documents is indevelopment that has been shaped into a type that is systematic to people. (True/False) | Definition | Term Feedago is output returned to appropriate members of the company to aid them evaluate or correct the input stage. (True/False) | Definition | Term The world"s biggest and most widely offered network is: A) usa.gov. B) the Web. C) the Internet. D) DARPAnet. | Definition | Term Detailed, preprogrammed instructions that manage and also coordinate the computer system hardware components in an information mechanism describes: A) software. B) programming. C) enterpclimb applications. D) organization intelligence. | Definition | Term ________ is a business offered by the Net that supplies universally embraced criteria for storing, retrieving, formatting, and displaying indevelopment in a web page format. A) FTP B) E-mail C) The Web D) HTML | Definition | Term Intranets are exclusive corporate networks extended to authorized customers exterior the company. (True/False) | Definition | Term Which of the following is not one of the 3 significant categories of company problem solving? A) Environment B) Organization C) Technology D) People | Definition | Term Large corporations have actually been slow-moving to take on mobile computing as a platform. (True/False) | Definition | Term Encouraging employees to adapt to brand-new organization processes is a critical factor in change management. (True/False) | Definition | Term All of the complying with are aspects of critical reasoning except: A) being conscious of individual limitations. B) maintaining doubt. C) relying on gut instinct. D) testing alternatives. | Definition C. Relying on gut instinct | Term Define operational excellence. How can indevelopment systems assist achieve it? | Definition Operational excellence is the accomplishment of higher levels of performance and also effectiveness. Information devices have the right to aid achieve operational excellence by enhancing communications to providers and also optimizing the supply chain. Indevelopment systems could aid managers communicate with employees even more effectively, permit technological invention in assets, minimize wareresidence overhead, and streamline distribution. |
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