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Tom ClarkIn my restricted suffer, as soon as I"ve encountered things prefer this, it is generally a trouble via an upstream carrier. Chances are if voip.ms doesn"t have actually any on-going maintenance or current concerns, it"s going to be additionally up the chain. My two cents. I"m sure some others will chime in...
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The instance was readdressed yesterday as soon as the regulation office started receiving phone calls aobtain. I"m a little disappointed with the response time, though. I initially reported the situation to voip.ms Tuesday night simply prior to 11 pm California time. I had to create a assistance ticket as chat was uneasily accessible. Although they responded within 20 minutes through email, tbelow was no contact from them in between then and 6:30 am Wednesday once I initiated an online chat. They told me that they would escalate it via their carrier. Six hours later the phone was functioning, however voip.ms didn"t update the assistance ticket for virtually 24 hours. Perhaps their carrier didn"t educate them in a timely manner, yet they can have actually tested the line periodically throughout Wednesday night and Thursday morning. This little bit hiccup does not change my overall opinion of them, though. I"m still happy through their service.Sidenote: During the online chat on Tuesday, they shelp that they would escalate the case to their carrier. When I asked who their carrier was, they said that they can not tell me. This morning at 5:30 am the organization line rang as soon as. The Call ID Name was Vitelity. Later this morning they indeveloped me that the trouble was solved. Coincidence?